At Chelsea 888, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains what we collect, why we collect it, and how we safeguard it for every Malaysian player.
These six core principles guide how we manage your personal data
Chelsea 888 ("we", "Platform") takes the privacy of every member seriously. This Privacy Policy explains in detail how we collect, use, store, protect, and share the personal information you provide to us or that we collect through your use of the platform Chelsea 888.
This policy applies to all users of the platform Chelsea 888, whether you are simply browsing our website, registering as a new member, or an active player using our services daily. This covers all interaction channels — the website, mobile app (if available), and communications via email or Live Chat with our support team.
By using the platform Chelsea 888 or registering as a member, you agree to the collection and use of your personal information as described in this Privacy Policy. Please read it carefully – you have the right to know how your data is managed.
This Privacy Policy should be read together with Chelsea 888 Terms & Conditions. Together, these two documents form the complete contractual framework between you and the Chelsea 888 platform.
Chelsea 888 collects various categories of personal data depending on how you interact with our platform. Below is a detailed explanation of what we collect and where it comes from:
| Data Category | Examples of Information | Collection Sources |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Registration form, profile updates |
| Financial Data | Bank account number, deposit & withdrawal records | Payment transactions, payment method verification |
| Transaction Data | Betting history, games played, total winnings | Automatically via in-platform activity |
| Technical Data | IP address, device type, web browser, operating system | Server logs, cookies, tracking technologies |
| Usage Data | Pages visited, time spent on the platform, features used | Automatic platform analytics |
| Communication Data | Live Chat conversation content, support emails | Interactions with the customer support team |
Chelsea 888 does not store credit or debit card information directly in our systems. All payment processing via Touch 'n Go, GrabPay, DuitNow, FPX, Boost, and ShopeePay is handled by their respective payment providers, each of whom maintains their own security standards.
Personal data collected by Chelsea 888 is used only for legitimate and necessary purposes. We do not use your data for anything beyond what is stated here:
Chelsea 888 processes your personal data on one or more valid legal bases. Understanding these bases helps you better understand your rights in relation to each type of processing:
Chelsea 888 does not sell your personal data to anyone. However, there are limited situations where we need to share your data with trusted third parties:
All third parties with whom we share data are bound by strict confidentiality agreements and data protection standards. We share only the minimum data necessary for the specific purpose of each disclosure.
Chelsea 888 has never and will never sell, rent, or trade your personal data to any marketing company or third-party data broker. If you receive marketing communications claiming to be from Chelsea 888 but have never registered with us, please contact us immediately as this may be a fraudulent attempt.
Chelsea 888 implements various technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we implement comprehensive security measures, no system can be guaranteed to be 100% secure. We encourage you to take your own protective steps as well, such as using a strong password and not sharing your login credentials with anyone.
Chelsea 888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the Chelsea 888 platform.
As an online platform, Chelsea 888 operates on a technology infrastructure that may include servers located in multiple locations. Your personal data may be transferred to and processed outside Malaysia under certain circumstances, such as when using international game provider services like Evolution Gaming or Pragmatic Play.
In all cases of cross-border data transfers, Chelsea 888 ensure:
As a member Chelsea 888, you have important rights regarding your personal data. Below are those rights and how you can exercise them:
To exercise any of the above rights, contact the Chelsea 888 Data Privacy Officer via email at support@chelsea888.click with the subject line "Privacy Rights Request", or through the platform's Live Chat. We will respond within 14 business days. Identity verification may be required to protect your account.
Chelsea 888 retains your personal data only for as long as necessary. Below is a guide to retention periods for key data categories:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | For as long as the account is active | Service operations |
| Financial Transaction Records | 7 years after the transaction | Legal requirements |
| KYC verification data | 5 years after account closure | AML/KYC Compliance |
| Support communication logs | 3 years | References & complaints resolution |
| Technical log data | 12 months | Security & audit |
| Marketing data (with consent) | Until consent is withdrawn | Member consent |
Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.
Chelsea 888 is a platform exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.
Should we discover that we have collected personal data from a minor, we will take immediate steps to delete that data and close the account in question. If you believe a minor has registered at Chelsea 888, please contact us immediately at support@chelsea888.click.
Chelsea 888 takes the protection of minors from gambling exposure very seriously. We encourage parents and guardians to use parental control software on devices shared with children, and to ensure that login credentials for this platform remain inaccessible to any minors in their care.
Chelsea 888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
When we make material changes:
Continued use of the platform Chelsea 888 after the amendments take effect will be deemed acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we Chelsea 888 manage your personal data, please contact us through the following channels:
We want to ensure that all your privacy concerns are resolved to your satisfaction. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
Now that you know how we protect your privacy, register with confidence and enjoy over 500 games — slots, live baccarat, blackjack, fish shooting, and Sports Betting — with deposits as low as RM 20 via Touch 'n Go or DuitNow.